Who we are
The Service is operated and provided to you by DPlay Entertainment Limited registered in England with company number 09615785 whose registered office is at Chiswick Park Building 2, 566 Chiswick High Road, London, W4 5YB, United Kingdom (“DEL”, "we", "us, "our").
When we talk about the Service in these terms, this includes:
- the Eurosport website (the "Website");
- the Eurosport application made available on certain mobile phones and other connected devices (the “App”); and
anything made available on the Website and App, including:
- all features, functionalities and user interfaces; and
- any other content and materials you can view, access or contribute, such as images, photos, sounds, music, text, articles, games, graphics, software, video clips and programmes (“Content”).
The Content on the Service will change regularly – that means exciting sports, events, articles, programmes, channels etc. may become available whilst other sports, events, articles, programmes, channels etc. will stop being available. See clause 3 for more details.
1. Access to the Service
1.2 Some Content (including specific features) may only be available to you if you register an account ("Eurosport Account").
1.3 In some territories we make available premium Eurosport content on Eurosport Player (or an equivalent subscription service). If we do not make Eurosport Player (or any such equivalent subscription service) available in your territory, there may be certain premium Eurosport content which is not available to you on the Service.
1.4 You can sign up for a Eurosport Account if you are aged 16 or older.
2. Your Eurosport Account
2.1 When creating your Eurosport Account, you must provide true, accurate and complete information to us. You may be able to use an account you already hold with a third party platform or other partner to create a Eurosport Account, such as your login with a social media service.
2.2 You are responsible for your Eurosport Account username and password, for keeping them confidential, and for all activities that are carried out under them (including all access to and use of the Service through your Eurosport Account). We recommend that you do not reveal your username and password to any other person. You agree to notify us immediately if you become aware of or suspect any breach of security or unauthorised use of your password or username.
3. Content changes
3.1 As we mentioned above when describing the Service, the Content will change regularly – that means exciting sports, events, articles and programmes may become available whilst other sports, events, articles and programmes will stop being available.
3.2 The availability of Content may change for various reasons, such as where third party rights-holders withdraw or restrict our right to use that content on the Service, for legal or regulatory reasons or for other reasons beyond our reasonable control. We therefore have the right to add, change or withdraw Content at any time, with or without notice.
3.3 You should check the Website and App for details of the Content which is currently available on the Service.
4. Changes to the Service
4.1 We may make changes to, suspend or discontinue the Service (or any part of the Service) at any time without giving you any notice.
4.2 Such changes may be made (for example): when we have to remove certain features or functionality and/or stop allowing certain devices or platforms from being able to access the Service. We may also improve, update or enhance the Service from time to time.
5.1 You can stop using the Service and/or cancel your Eurosport Account at any time.
6. Device restrictions, supported devices and updates
6.1 Availability and functionality of the Service and Content depends on the quality of your internet connection and device capabilities. As described in our Help Centre, some features of the Service may not be available on all devices or on all operating systems. Please visit the Help Centre to see the full list of supported devices and operating system requirements.
6.2 To get the best experience and to ensure the Service operates correctly, we recommend that you accept any updates to the Service as and when they become available. This may also require you to update your device operating system. As and when new operating systems and devices are released, we may over time stop supporting older versions. You should regularly check the Help Centre to see the full list of currently supported devices and operating system requirements.
7. Your data usage
7.1 You are responsible for all internet access, mobile data or other charges incurred when using the Service. Remember that streaming and downloading audio-visual content such as videos and games can use up a lot of data.
8.2 You may not remove, alter or in any way tamper with any copyright notices or other proprietary markings included in the Service or any Content.
8.4 In the event of any such infringement, we, or one of our affiliated companies, may terminate the agreement with immediate effect, and block your access to the Service and/or terminate any Eurosport Account you may have and pursue any rights or remedies available to us.
8.5 If you have a Eurosport Account, you may be able to interact with Content on the Service, including liking and sharing Content.
You agree that:
(b) Content you submit to the Service will not contain any third party copyright material, or material that is subject to other third party proprietary rights (including rights of privacy or rights of publicity), unless you have a formal licence or permission from the rightful owner or are otherwise legally entitled to share the material in question.
9. Your use of the Service
9.1 You confirm that:
(b) you will not use the Service for any unlawful purpose or in a way which infringes the rights of anyone else, including any intellectual property rights.
9.3 You must not, and must not allow third parties to:
(a) transmit, broadcast, display, perform, publish, license, offer for sale, make and/or distribute copies of any part of the Service for the benefit of any third party, or exhibit any of the Service in any public place;
(b) frame any item of Content or the Service, or incorporate any part of the Service into another website, application, online service or audiovisual service;
(c) access or view any part of the Service using a virtual proxy network;
(d) use your username and password to access your Eurosport Account without authorisation;
(e) attempt to alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Service, unless you have a legal right to do so;
(f) remove, deactivate, degrade or thwart any of the content protections in the Service or the Content; or
(g) collect or harvest any personal data of any user of the Service (including any account name) or use any robot, bot, scraper, site search/retrieval application, proxy or other manual or automatic device, method, system or process to access, retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service or the Content.
10. Ending your right to use the Service
10.1 We can end our agreement with you (and consequently end your right to use the Service) at any time.
10.4 We may decide to discontinue any part of the Service or (if applicable) any Eurosport Account at any time.
11. Our liability to you
11.2 We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We are also liable for fraudulent misrepresentation, wilful or intentional misconduct or gross negligence by us or our employees or agents.
11.4 We are not responsible for:
(b) any malfunction or interruption to the Service or Content due to circumstances outside of our control that prevent us from fulfilling our obligations to you, and that can be considered as a "force majeure event" pursuant to local law (where applicable). This could be due to things such as lightning, flood, severe weather, fire, explosion, terrorist activities, epidemic or pandemic, riots, war, anything done by a government or other public authority, or strikes or other industrial action, where such events are outside of our control;
(c) any lack of functionality or failure to provide any part of the Service or the Content, or any loss of content or data that is due to:
- (i) your equipment, devices, operating system or internet connection (including malware, viruses or bugs originating from third parties or on any of your devices);
- (ii) your failure to download any update or the most recent published version of the Service, or to meet the compatibility requirements; or
- (iii) the consequences of you changing your equipment, device, operating system or internet connection;
(d) incompatibility of any part of the Service or Content with any other software or hardware (including any of your devices) as explained in our Help Centre; and
(e) actions of any third party not under our reasonable control, which may include device manufacturers or providers of a device operating system.
11.5 Apart from liability arising in the circumstances described in sections 12.1 and 12.2 (which is unlimited), to the fullest extent permitted under local law, in no event shall our total liability to you for all damages arising from your use of the Service or the Content exceed £50.00.
11.6 We can't guarantee that the Service or the Content will be entirely free from bugs or errors or that your access will be free from interruptions (for example there may be downtime for maintenance or updates or any power or server outages or other reasons outside our control), however where we are made aware of technical issues then we will always try to fix them.
12. Advertising and third party websites
12.1 The Service and Content may contain advertisements. To the extent provided by law, we are not liable to you for any reliance placed by you on the completeness, accuracy or existence of any advertising on the Service and Content, where such advertising is not under our control.
12.2 The Service may include hyperlinks to other web sites that are not owned or controlled by us.
(a) We have no control over, and assume no responsibility for, the availability, content, privacy policies, or practices of any third party websites.
(b) You acknowledge and agree that we will not be liable for any loss or damage which may be incurred by you as a result of the availability of those external third party sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources.
13. Reporting Content
13.1 If you see any Content on the Service you want to flag or report to us because, for example, you believe it infringes another person's intellectual property rights, please follow the instructions in our Help Centre.
(b) to comply with legal or regulatory requirements, such as mandatory laws that apply to us and our agreement with you, or where we are subject to a court order or judgment;
(c) to provide you with additional information about the Service,
(d) where we make changes to the Service in order to improve it, including where we expand the scope of the Service by adding additional features, functionality or Content;
(e) where we update the details or structure of products we offer on the Service;
(f) we intend to change the way we structure our Service or we reorganise the way we structure or run our business; or
(g) for security reasons, including where we introduce additional security checks or software to protect our Content or the Service.
15. Service messages
15.1 If you have registered a Eurosport Account, we will send you information relating to your use of the Service and/or your Eurosport Account (e.g. changes in password, confirmation messages, content and feature updates and other service messages) by in-Service message or SMS or email to the contact details provided during sign up.
15.2 If you signed up via a third party, for example via one of our partners or using your account details with a platform, then we may obtain your email from that third party or platform so that we can keep you up to date with service-related messages.
16. Transfer of rights
To the extent we fail to or decide not to exercise any right of claim against you to which we are entitled, this will not constitute a waiver of that right unless otherwise indicated to you in writing.
19. Governing law
19.2 If you do not live in England or Wales, you can bring a claim in the courts of your territory of residence.
If you have any complaints please try to speak to us first by contacting us using the details below. In addition, to the extent required by applicable law, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution ("ODR") platform available at https://ec.europa.eu/consumers/odr. We do not currently use alternative dispute resolution, including through the ODR platform, as a means of settling consumer complaints.
21. Contacting us
You can contact us at firstname.lastname@example.org or using the details in our Help Centre.
Updated April 2020