This is the privacy policy for the Eurosport Player and Eurosport websites, and the Eurosport Player and Eurosport applications made available on certain mobile phones and other connected devices (together, the "Services").
Please read this privacy policy carefully. We are based in the United Kingdom. Our company details are set out in section 1 below. We respect your right to privacy. Our overall aim is to ensure that our collection and use of personal information is appropriate to the provision of the Services to you, and is in accordance with applicable data protection laws.
This privacy policy describes the following important topics relating to your personal information:
Privacy Policy
31/12/2020 AT 16:30
1. Who we are
2. Children
3. The personal information we collect about you
4. How we store and use your personal information
5. What processing operations we perform
6. How we share your personal information and who we share it with
7. International transfers
8. Cookies and similar technologies
9. Security
10. Data Retention
11. Your rights
12. Marketing
13. Third party sites
14. Changes to this privacy policy
15. Complaints, queries and suggestions
1. Who we are
We are Dplay Entertainment Limited, registered in England with company number 09615785 whose registered office is at Chiswick Park Building 2, 566 Chiswick High Road, London W4 5YB, United Kingdom (“Dplay”) and we are the data controller of the personal information that we collect from you.
2. Children
We do not and will not knowingly collect information from any unsupervised child under the age of 16. Our Services are not directed at children and we do not knowingly collect any personal information from children.
3. The personal information we collect about you
Information from your online interactions
We collect the following information from your interaction with the Services:
  • how you access our Services and the devices that you use to access our Services. This includes collecting unique online identifiers such as IP address, login data, screen names, social media handles and user IDs, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Services; and
  • information about how you use the Services, including but not limited to your video consumption and playback, your favourites, sign-in and sign-out, playback error and browsing information.
Information that you share with us
When you submit personal information to us through data entry fields on our website or app, we may collect the following information from you:
  • your name and contact details (including your postal address, email address and phone number);
  • your age, gender and date of birth;
  • any email communications, including attachments, which you send to us;
  • where you are purchasing services from us, your payment information including cardholder name, billing address and payment card details if you pay by debit or credit card (or your PayPal, iDeal, Apple or Google identification tokens if you pay using one of these methods) and information about the transactions such as the products or services purchased;
  • your marketing preferences;
  • your entry into a competition (including the entry itself which may be a photo, comment or answer to a question);
  • your favourite sports, teams and athletes, if you enter this information in your account; and
  • profile data including your username and password for registering an account, purchases or orders made by you, your interests, favourites and preferences.
Third parties or publicly available sources
We may receive personal information about you from various third parties as set out below:
  • technical data from the following parties:
- analytics providers based inside and outside the EU, such as Adobe Analytics;
- advertising networks based inside and outside the EU, such as FreeWheel; and
- data management platform providers based inside and outside the EU, such as Adobe Audience Manager.
For further information about how each of these parties collect and use your data, please see the 'Third-Party advertising companies' section below;
  • identity and contact data from data brokers, aggregators and publicly available sources;
  • contact, financial and transaction data from providers of technical, payment and delivery services; and
  • third parties that provide certain services to us within the Services, for example, facilitating and administering customer feedback forms and newsletter subscriptions.
4. How we store and use your personal information
We store and use your personal information for the following reasons:
  • it is necessary in order for us to fulfil a contract that we have with you;
  • it is required in our legitimate interests;
  • it is required in order for us to comply with our legal obligations; or
  • it is permitted because you have provided your consent to us.
Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (in this case, to provide you with the Services). In this case, we may have to cancel the Services but we will notify you if this is the case at the time.
Necessary for us to fulfil our contract with you
We collect, store and use your personal information including your name, email address, login details and payment information and information about how you use and access the Services because it is necessary in order to provide the Services requested by you pursuant to the contract made between you and us when you agreed to our Terms of Use. This includes:
  • creating your account;
  • managing your account and providing any Services that you request or purchase;
  • administering the Services and processing your payment where you are purchasing Services from us (including but not limited to using third party service providers to process such payment);
  • service and account administration requirements such as where we need to contact you for reasons related to the Services (for example, where we need to send you a password reminder, to notify you about Services updates or amendments to our Terms of Use, Cookie Policy or this Privacy Policy);
  • contacting you to notify you of any prize won by you in one of our competitions by using the contact information that you provided when entering the competition and using your address to send your prize to you.
Our legitimate interests
Sometimes, our use of your personal information is for purposes which are ancillary to the provision of the Services. In those circumstances, we believe we have a legitimate interest in handling your personal information, and believe that the benefits of this storage and use of your personal information will outweigh any potential impact on you and not unduly prejudice your rights or freedoms. The relevant circumstances (unless we require an alternative legal ground as per applicable legal requirements) are:
  • detecting and preventing fraud;
  • keeping our Services, products and IT systems secure;
  • optimising our own processes, procedures and systems;
  • analysing and enhancing the information that we collect;
  • analysing your video consumption, playback and general viewing habits in order to recommend content to you, understand viewership and update and improve our Services, including but not limited to our content, features, scheduling, technology and products;
  • determining the effectiveness of our promotional campaigns and advertising;
  • using IP addresses and device identifiers to identify the location of users and block any unauthorised users and to ensure that we serve you with the correct content based on your location (e.g. where we only have rights to show certain content in certain jurisdictions);
  • dealing with your enquiries and requests (for example if you were to contact customer services to ask for help and assistance then we would need to process your contact details);
  • using information submitted for a competition to analyse how our subscribers use our Services; and
  • where you have opted out of our marketing or objected to receiving emails from us, then we need to keep records of your preferences to ensure that we do not contact you if you have asked us not to.
If we rely on our (or another person's) legitimate interests for using your personal information, we will undertake a balancing test to ensure that our (or the other person's) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal information.
When you have provided consent to us
If we rely on your consent for us to use your personal information in a particular way, but you later change your mind, you may withdraw your consent by contacting our Privacy Office at and we will stop doing so.
We explain our use of your personal information for marketing purposes and the circumstances in which we need your consent to do so in the ‘Marketing’ section below.
For legal reasons
We will use your personal information in order to comply with our legal obligations. These obligations include:
  • if you have a paid subscription to use the Services and live in the European Union (the "EU"), we are legally required to allow you (and you are legally entitled) to watch the Services when you're visiting another country in the EU provided that we have verified your country of residence. We use personal information (usually, your IP address and/or your payment card information) to verify your country of residence;
  • us complying with our legal obligations; and
  • if we are required by regulatory bodies or law enforcement agencies to share your personal information with them.
Anonymous data
We collect anonymised details about visitors to our website for the purposes of aggregating statistics or reporting purposes. However, no single individual can be identified from the anonymised details we collect for these purposes.
Third-party advertising companies
We want to make sure that our advertising and marketing is relevant and interesting to you and our other users. To achieve this, we use third-party advertising and technology companies to serve ads and/or provide aggregated data to assist in serving ads when you visit or use our Services. This may include third-party technology companies which collect data about you in order to build a profile of your preferences based on your activities when you visit or use our Services. We may also use these companies to automatically collect data from you when you use our Services in order to help us identify the ads that are served to you and what you do after seeing those ads. In addition, we also share data with providers of web analytics tools, such as Adobe, which we use to analyse your use of the Services.
These third-party advertising companies collect, store and use data by integrating cookies and other tracking software on our Services. Please see our Cookie Policy further information. In some cases these third parties will also use the data that they collect for their own purposes, for example they may aggregate your data with other data they hold and use this to inform advertising related services provided to other clients and work with other advertising companies and share your personal information with such companies as part of the process.
Please see our Cookie Policy for more information on the third-party advertising companies which collect, use and store data about you, and the use of cookies and other tracking technologies on our Services. From our Cookie Policy you can also find out how to exercise control over this collection and use of data. If you choose to restrict or prevent tracking for these purposes, then the advertising you see when you visit or use our Services will no longer be tailored to your preferences.
We might also share your data with social media or other similar platforms, so that you and other people can see relevant content on that platform. For example, we may use the Facebook Custom Audiences service and share your email address in a protected format with Facebook so that we can: include you in a custom audience that we will serve relevant advertising content to on Facebook; or create an audience of other Facebook users based on the information in your Facebook profile.
5. What processing operations we perform
We will carry out the following operations on your personal information with and without use of automated means: collection, recording, systematization, accumulation, storage, specification (update, modification), retrieval, use, transfer (provision, access), depersonalization, blockage, deletion, destruction.
6. How we share your personal information and who we share it with
We disclose information under the following circumstances:
  • Third-party service providers: When we share information with third-party service companies to facilitate or to provide certain services on our behalf. This will include:
- IT infrastructure companies that facilitate our provision of the Services to you;
- Third parties who provide first level customer support on our behalf such as Zendesk who assist us in providing customer services;
- IT support service providers;
- payment service providers such as Adyen or PayPal who will process your subscription payments on our behalf; and
- other third-party service providers, for the purpose of providing or tracking our customers' use of the Services (such as Adobe, Conviva and Google).
These companies are authorised to use your personal information only as necessary to provide these Services to us and in accordance with our instructions.
  • Group companies: We may provide your personal information to our subsidiaries or affiliated companies for the purpose of processing personal information on our behalf to provide the Services to you. These parties are required to process such information based on our instructions and in accordance with this privacy policy. They do not have any independent right to share this information.
  • Compliance with laws and legal proceedings: When we respond to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. When we believe in our sole discretion it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or as otherwise required by law.
  • Merger or acquisition: When we need to transfer information about you if we are acquired by or merged with another company. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified afterwards via email and/or a prominent notice on our Services of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • Social media platforms: We include features on our Services which allow you to easily share our content with other people or render public your viewing or appreciation of such content by clicking on social media sharing buttons such as Recommend (Facebook, Google+), Tweet (Twitter) or Send by email. Even if you do not use social media share buttons when using our Services, the social networks that provided the buttons can identify you through them. Indeed, the mere fact that your account with a social network is activated on your device (open session) when you use our Services, can allow that network to monitor your navigation of our Services. Our use of those features means that we will share certain personal information with Facebook and Twitter, and they will share certain personal information with us. Any subsequent use of your personal information by Facebook or Twitter will be governed by its own privacy policy, which you should read carefully. We cannot be responsible for any personal information about you that is collected and stored by those third parties.
If you would like to get more details about third parties with whom we share your personal information, please contact our Data Protection Officer as described below in this privacy policy.
7. International transfers
We may transfer personal information that we collect from you to third party data processors located in countries that are outside of your country of residence and the European Economic Area ("EEA") (including to the United States) or to members of our group of companies in connection with the above purposes. Please be aware that countries which are outside of your country of residence and the EEA may not offer the same level of data protection as your country of residence and the EEA, although our collection, storage and use of your personal information will continue to be governed by this privacy policy.
When transferring personal information outside the EEA, we will:
  • include the standard contractual data protection clauses approved by the European Commission for transferring personal information outside the EEA into our contracts with those third parties (these are the clauses approved under Article 46.2 of the General Data Protection Regulation ("GDPR"); or
  • ensure that the country in which your personal information will be handled has been deemed "adequate" by the European Commission under Article 45 of the GDPR; or
  • (where appropriate when we are transferring your personal information to a recipient in the US) ensure that the recipient is part of the Privacy Shield which requires them to provide similar protection to any personal information shared between Europe and the US.
You can find out further information about the rules on data transfers outside the EEA, including the mechanisms that we rely upon, on the European Commission website here (
8. Cookies and similar technologies
Technologies such as cookies, beacons, tags and scripts are used by us and our partners, affiliates, or analytics or service providers. These technologies are used in analysing trends, administering the Services, tracking users’ movements around the Services and to gather demographic information about our user base as a whole. We receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use cookies, for example, to remember users’ settings (e.g. language preference) and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Services, but your ability to use some features or areas of our Services may be limited. We are working on a new tool which will give you more control over our use of these technologies; we will make you aware once we have implemented that tool.
Please read more about how we use cookies and what information is collected using cookies in our Cookie Policy.
9. Security
Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.
We are committed to protecting your personal information using appropriate technical and operational measures such as access controls that restrict and manage the ways in which your personal information is stored and handled, ensuring physical security of premises where our information systems are located, use of state-of-the-art hardware and software security tools, appointment of officers responsible for the processing and protection of personal information in our information systems, etc.
10. Data Retention
We will retain information (including personal information) for as long as we need to use it for the reasons set out in this privacy policy. We will delete information relating to a paid subscription 5 years after your subscription ends if you do not have a live and valid entitlement to our Services and you have not logged into your account for 5 years except where we need to keep any personal information to comply with our legal obligations, resolve disputes, or enforce our agreements.
In some circumstances, we may anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
11. Your rights
You have certain rights in relation to your personal information.
You have the right to request that we provide access to any personal information we hold about you. You can access your personal information at any time by clicking the ‘Access my data’ link in the ‘Personal Data’ section of the ‘Account’ area of the site. If you would like more information about how we use your personal information and protect your privacy, please click on the ‘Information about my data’ link which can also be found in the ‘Account’ area of the site. Alternatively, you can contact our Data Protection Officer and customer services team using the details set out below.
You also have the right to request that we:
  • update any of your personal information which is out of date or incorrect;
  • delete any personal information which we are holding about you;
  • restrict the way that we process your personal information;
  • prevent the processing of your personal information for direct-marketing purposes;
  • provide you with a copy of any personal information which we hold about you; or
In addition, if you are a European resident, you are entitled to request that we:
  • provide your personal information to a third party provider of services;
  • consider any valid objections which you have to our use of your personal information.
If you are a French resident then you have the right to provide us with instructions on the management (e.g., retention, erasure and disclosure) of your personal information after your death. You can change or revoke your instructions at any time.
We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances.
If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.
If we delete any personal information which we are holding about you, this deletion may only relate to the Services and not any other service provided by us in other jurisdictions. You should make requests for each account that you may have set up to access the Services or any other service provided by us.
If you would like further information in relation to your rights or would like to exercise any of them, please contact our Privacy Office at or contact our customer service team by clicking on the ‘Contact us’ or ‘Live chat’ links in the ‘Help’ area of the site.
12. Marketing
We will collect and use your personal information for undertaking marketing by email.
For Eurosport Player subscribers, historically (prior to 17 September 2019) we obtained your prior opt-in consent to send you marketing and we will continue to respect your preference when sending email communications. If you have subscribed to Eurosport Player since 17 September 2019, we will send you certain marketing communications (including electronic marketing communications) if it is in our legitimate interests to do so for marketing and business development purposes and you have not to date opted-out of receiving these communications. (As explained below, if you have not to date opted-out of receiving these communications from us, you are able to opt out at any time.)
If you register a Eurosport account or purchase a Eurosport Pass on Eurosport, we obtain your prior opt-in consent to send you marketing.
We will always obtain your consent to direct marketing communications where we are required to do so by local law. We will also obtain your consent if we intend to disclose your personal information to any third party for such direct marketing communications.
If you wish to stop receiving marketing communications at any time, you can click unsubscribe in any marketing email from us, change your ‘Communication Preferences’ in the ‘Profile’ section of the ‘Account’ area of the site or contact us by email at Alternatively, you can contact our customer service team by clicking on the ‘Contact us’ or ‘Live chat’ links in the ‘Help’ area of the site. Please note that unsubscribing to marketing emails will not affect the lawfulness of any marketing emails sent to you before then.
13. Third party sites
The Services contain links and pages to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through the Services and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.
14. Changes to this privacy policy
This privacy policy was last updated on 1 February 2020.
Please check back regularly to keep informed of updates to this privacy policy. Where we make significant changes to this privacy policy, and we have your email address, we will send you notification of the changes.
15. Complaints, queries and suggestions
We have a Data Protection Officer that can assist with all queries regarding our processing of personal information. Our Data Protection Officer can be contacted by emailing
You may also make a complaint to our supervisory body for data protection matters (the Information Commissioner's Office in the UK) or seek a remedy through local courts if you believe your rights have been breached.
You have the right to lodge a complaint with local data protection authorities in the EEA if you believe we have not complied with applicable data protection laws. The local authority differs depending on the country. Please see the Annex for your local data protection authority.
List of data protection authorities (EEA countries)
You have the right to lodge a complaint with local data protection authorities in the EEA if you believe we have not complied with applicable data protection laws.
The local authority differs depending on the country. Please see below for details of the local data protection authorities in the EEA countries in which we operate.
Österreichische Datenschutzbehörde
Hohenstaufengasse 3
1010 Wien
Tel. +43 1 531 15 202525
Fax +43 1 531 15 202690
Commission de la protection de la vie privée
Rue de la Presse 35
1000 Bruxelles
Tel. +32 2 274 48 00
Fax +32 2 274 48 10
Commission for Personal Data Protection
2, Prof. Tsvetan Lazarov blvd.
Sofia 1592
Tel. +359 2 915 3523
Fax +359 2 915 3525
Croatian Personal Data Protection Agency
Martićeva 14
10000 Zagreb
Tel. +385 1 4609 000
Fax +385 1 4609 099
email: or
Commissioner for Personal Data Protection
1 Iasonos Street,
1082 Nicosia
P.O. Box 23378, CY-1682 Nicosia
Tel. +357 22 818 456
Fax +357 22 304 565
Czech Republic
The Office for Personal Data Protection
Urad pro ochranu osobnich udaju
Pplk. Sochora 27
170 00 Prague 7
Tel. +420 234 665 111
Fax +420 234 665 444
Borgergade 28, 5
1300 Copenhagen K
Tel. +45 33 1932 00
Fax +45 33 19 32 18
Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)
Väike-Ameerika 19
10129 Tallinn
Tel. +372 6274 135
Fax +372 6274 137
Office of the Data Protection Ombudsman
P.O. Box 315
FIN-00181 Helsinki
Tel. +358 10 3666 700
Fax +358 10 3666 735
Commission Nationale de l'Informatique et des Libertés - CNIL
3 Place de Fontenoy - TSA 80715
75334 PARIS CEDEX 07
Tel. +33 1 53 73 22 22
Fax +33 1 53 73 22 00
The competence for complaints is split among different data protection supervisory authorities in Germany. Competent authorities can be identified according to the list provided under:
Hellenic Data Protection Authority
Kifisias Av. 1-3, PC 11523
Ampelokipi Athens
Tel. +30 210 6475 600
Fax +30 210 6475 628
Data Protection Commissioner of Hungary
Szilágyi Erzsébet fasor 22/C
H-1125 Budapest
Tel. +36 1 3911 400
The Icelandic Data Protection Authority
Rauðarárstígur 10, 105 Reykjavík, Iceland
Tel. +354-510-9600
Data Protection Commissioner
Canal House
Station Road
Co. Laois
Lo-Call: 1890 25 22 31
Tel. +353 57 868 4800
Fax +353 57 868 4757
Garante per la protezione dei dati personali
Piazza Venezia 11
00186 Roma
Tel. +39 06 69677 1
Fax +39 06 69677 785
Data State Inspectorate
Director: Ms Signe Plumina
Blaumana str. 11/13-15
1011 Riga
Tel. +371 6722 3131
Fax +371 6722 3556
Kirchstrasse 8
Postfach 684
9490 Vaduz
Tel: +423 236 60 90
State Data Protection
Žygimantų str. 11-6a
011042 Vilnius
Tel. + 370 5 279 14 45
Fax +370 5 261 94 94
Commission Nationale pour la Protection des Données
1, avenue du Rock’n’Roll
L-4361 Esch-sur-Alzette
Tel. +352 2610 60 1
Fax +352 2610 60 29
Office of the Data Protection Commissioner
Data Protection Commissioner: Mr Joseph Ebejer
2, Airways House
High Street, Sliema SLM 1549
Tel. +356 2328 7100
Fax +356 2328 7198
Autoriteit Persoonsgegevens
Prins Clauslaan 60
P.O. Box 93374
2509 AJ Den Haag/The Hague
Tel. +31 70 888 8500
Fax +31 70 888 8501
Postboks 8177 Dep.
0034 Oslo
Tel: +47 22 39 69 00
The Bureau of the President of the Personal Data Protection Office - PUODO
ul. Stawki 2
00-193 Warsaw
Tel. +48 22 53 10 300; 606-950-000
Fax +48 22 53 10 301
Comissão Nacional de Protecção de Dados - CNPD
R. de São. Bento, 148-3°
1200-821 Lisboa
Tel. +351 21 392 84 00
Fax +351 21 397 68 32
The National Supervisory Authority for Personal Data Processing
President: Mrs Ancuţa Gianina Opre
B-dul Magheru 28-30
Tel. +40 21 252 5599
Fax +40 21 252 5757
Office for Personal Data Protection of the Slovak Republic
Hraničná 12
820 07 Bratislava 27
Tel.: + 421 2 32 31 32 14
Fax: + 421 2 32 31 32 34
Information Commissioner
Ms Mojca Prelesnik
Zaloška 59
1000 Ljubljana
Tel. +386 1 230 9730
Fax +386 1 230 9778
Agencia de Protección de Datos
C/Jorge Juan, 6
28001 Madrid
Tel. +34 91 266 35 17
Contact by email: Also:
Drottninggatan 29
5th Floor
Box 8114
104 20 Stockholm
Tel. +46 8 657 6100
Fax +46 8 652 8652
The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow - Cheshire SK9 5AF
Tel. +44 1625 545 745
Regulamin obowiązujący od 1 kwietnia 2020 r.
01/04/2020 AT 13:54
Politykę Prywatności
09/10/2019 AT 11:07